Principal Product Designer, Provider Platform

Role overview Shape the design direction across a multi-sided healthcare platform that connects patients with providers through marketplaces, provider websites, insurance directories, search engines, and emerging AI surfaces. This is a principal-level role operating at ecosystem scope, setting strategy and experience architecture while remaining hands-on with craft and mentorship.

Responsibilities - Define and drive design direction across complex, multi-team product areas spanning marketplace, provider, and practice surfaces. - Partner with product, engineering, data, and leadership to shape strategy, influence roadmaps, and create alignment in ambiguous problem spaces. - Design cohesive end-to-end journeys and scalable experience architectures across a multi-sided ecosystem. - Establish and evolve design systems, frameworks, and reusable patterns used across teams. - Raise the quality bar through hands-on work, critique, and mentorship, connecting execution to a broader product vision. - Lead adoption of AI-native product development workflows, defining how design and engineering collaborate using emerging tools.

Requirements - Proven track record leading high-impact product work across complex, multi-team problem spaces with strong product judgment. - Exceptional craft, creativity, and taste that consistently raises the bar for product quality and brand. - Deep systems thinking with experience designing across journeys and building scalable frameworks for multi-sided ecosystems. - Ability to operate as a trusted partner to product, engineering, and leadership, influencing through alignment. - Hands-on fluency with AI-native tools and workflows that accelerate concept-to-production cycles. - A history of raising the bar through mentorship, critique, and design leadership.

Benefits and work setup NYC base salary range $170,000–$260,000 USD, with additional variable pay and equity for eligible roles. Unlimited vacation, 100% employer-paid employee health benefits (medical, dental, vision), commuter benefits, 401(k) with employer match, Headspace and Peloton wellness programs, sabbatical leave after five years, paid parental leave with fertility and family-planning reimbursement, and cell phone reimbursement.