Sr. Director, Fraud & Abuse, US

Role overview

Lead the Fraud & Abuse function for a digital payments business, shaping and executing a multi-year strategy that protects customers, merchants, and partners while enabling sustainable growth. Reporting to the Chief Operations Officer, this executive role owns strategy, operations, prevention, investigations, abuse management, and organizational capability, modernizing decisioning through advanced analytics, AI, machine learning, behavioral intelligence, and automation. The position serves as the principal advisor on fraud and abuse across Product, Engineering, Data Science, Risk, Compliance, Legal, and Operations.

Responsibilities

- Develop and evolve a multi-year Fraud & Abuse strategy, translating business priorities into scalable operational capabilities. - Lead cross-functional prevention, detection, investigation, recovery, and abuse management activities. - Modernize operating models through machine learning, AI, predictive analytics, behavioral intelligence, and automation. - Partner with Product, Engineering, Data Science, Analytics, Risk, Compliance, Legal, and banking partners on fraud challenges. - Serve as the principal subject matter expert, advising on emerging threats, operational design, and fraud technology investments. - Enhance fraud intelligence using internal and external data sources to sharpen direction and decision-making. - Drive continuous improvement in fraud loss performance while preserving customer experience. - Build governance, reporting, and performance frameworks that support executive decision-making. - Lead vendor strategy and fraud technology partnerships. - Build, lead, and develop a high-performing team of fraud professionals, analysts, investigators, and leaders.

Requirements

- Bachelor's degree in economics, data science, engineering, computer science, mathematics, or a related field. - 15+ years of progressive leadership experience in fraud, financial crimes, risk operations, payments, fintech, banking, or related disciplines. - 8+ years leading large-scale fraud strategy and operational organizations, including experience leading organizations of 200+ employees. - Demonstrated success implementing machine learning, AI, advanced analytics, and automated decisioning capabilities. - Proven success leading transformational change initiatives in close partnership with Product, Engineering, Data Science, and machine learning teams. - Inspirational executive presence with the ability to influence senior leadership and present to board stakeholders. - Deep expertise in fraud strategy, fraud operations, investigations, fraud analytics, and operational risk management.

Nice to have

- Advanced degree in a related field. - Professional certifications such as CFE, CAMS, CFCS, FRM, or equivalent.

Benefits and work setup

- Remote-first opportunity for US-based employees, with the option to work from a Manhattan office. - Applicants must be authorized to work in the United States; visa sponsorship and transfers are not available. - Compensation package includes base salary, potential bonus and equity awards, and a full range of medical, financial, and other benefits.