Senior Business Systems Analyst

Role overview Provide technical leadership as an individual contributor supporting integrations between partner systems and a rental platform. The work centers on investigating complex issues, improving integration reliability, and helping product, engineering, support, and external partners resolve problems with clear evidence and practical guidance. The position is remote within the United States, subject to limited location exceptions.

Responsibilities - Lead investigations into integration failures and give engineering teams problem statements, reproduction steps, and supporting evidence. - Guide partner discovery and recommend integration approaches; explain technical findings to both technical and nontechnical audiences. - Join technical discussions with prospective enterprise partners alongside sales teams. - Create and maintain integration guides, onboarding materials, escalation playbooks, and troubleshooting documentation. - Improve support workflows, operational tools, and monitoring; use issue trends and system signals to recommend root-cause fixes. - Plan launch support with documentation, escalation routes, monitoring, and known limitations, then assist with onboarding and post-launch reviews. - Develop AI-assisted knowledge and diagnostic workflows that help teams troubleshoot and share expertise.

Requirements - 5–8+ years in solutions consulting, technical account management, implementation, integration support, or related work. - Experience with XML, JSON, data mapping, feed-based integrations, and the MITS schema. - Familiarity with APIs, REST, webhooks, and tools such as Postman; able to interpret API documentation and investigate cross-system issues. Production coding is not required. - Strong written and verbal communication, coordination, and follow-through across teams with competing priorities. - Ability to find recurring patterns in issues and turn them into process or system improvements.

Nice to have - Experience in property technology, multifamily operations, or business-to-business software, including property management, CRM, or listing systems.

Benefits and work setup - Remote role for U.S. employees, with some state and location exceptions. - Equity awards may be available. Listed annual base ranges vary by location: $112,800–$180,200 in some markets and $107,200–$171,200 in others.