Enterprise Customer Success Manager

Role overview

Manage relationships and adoption for a portfolio of large, complex customer accounts using a real estate marketing product. The role combines implementation guidance, ongoing account advice, user training, and coordination with sales to support customer goals, retention, and account growth.

Responsibilities

- Serve as the primary day-to-day contact and trusted adviser for enterprise customers. - Lead onboarding and implementation, aligning the rollout with customer expectations and internal objectives. - Hold regular business reviews to discuss usage, customer goals, challenges, and product or market updates. - Train new users through phone, web-based, or in-person sessions and encourage adoption of relevant features. - Use account, listing performance, and engagement reporting to identify opportunities and set accountability targets. - Partner with sales on renewal planning and potential account expansion, while addressing concerns and recommending process improvements.

Requirements

- Four-year degree or equivalent practical experience. - At least 5 years in a client-facing role such as customer success, sales, business solutions, or support. - Strong communication and interpersonal skills, with the ability to build rapport and address customer concerns tactfully. - Good organization and time management, including the ability to manage projects against tight deadlines. - Flexibility to meet customer scheduling needs, sometimes with short turnaround. - Ability to work effectively with project teams in a changing market.

Nice to have

- Knowledge of the real estate industry.

Benefits and work setup

- Remote role; employees work from a declared location, with some geographic restrictions. - Eligible for equity awards. Pay varies by location, experience, and performance.