Lead Sr. Business System Analyst

Role overview Lead the technical definition of new client implementations and major projects for existing deployments. You’ll translate business goals and user workflows into practical system recommendations, then document and guide those solutions through development, testing, and acceptance. The role is based in the Pacific or Mountain time zone and includes travel to west coast client sites as needed.

Responsibilities - Scope projects by gathering requirements, understanding workflows and use cases, reviewing existing systems, and identifying gaps between needs and available functionality. - Work with architects and developers to recommend solutions, estimate effort and resource needs, and support client presentations and reviews. - Write and maintain requirements, functional specifications, statements of work, estimates, and internal work tickets as project details change. - Advise delivery teams as the subject matter expert, coordinate with development, QA, and production support, and help manage project risks. - Support QA and user acceptance testing to confirm requirements are met. - Guide client success teams on technical capabilities and delivery needs, while helping improve project methods and practices.

Requirements - Five or more years of experience taking software implementations from requirements through design, development, and user acceptance. - Four or more years of experience using Snowflake. - Experience leading or managing people in similar roles, and contributing to project documentation such as requirements, specifications, statements of work, or effort estimates. - Ability to represent end-user needs and connect marketing or business objectives to technical requirements. - Strong consulting, advisory, writing, and speaking skills, including the ability to explain technical concepts to varied audiences. - A technology-related degree or relevant software implementation experience; willingness to travel is required.

Nice to have - Experience with REST APIs and web services. - Familiarity with CRM, customer data platforms, email marketing, and database marketing.

Benefits and work setup The listed benefits include flexible paid time off, medical, dental, and vision coverage, employee equity, discounts, wellness classes, and pet insurance.