Customer Engineer

Role overview Serve as the primary technical contact for customer issues and active product evaluations. This hands-on role combines debugging, customer support, and forward-deployed engineering: investigate problems in real codebases, deliver fixes, and keep technical issues from holding up evaluations or renewals. You will also help establish how this customer engineering function operates as it grows.

Responsibilities - Respond to customer-reported technical issues by reproducing bugs, debugging across stacks, and shipping fixes. - Join active proof-of-concept calls and take ownership of technical follow-ups through resolution. - Escalate deeper product issues to engineering and relay customer feedback to inform product direction. - Create playbooks and tools to make customer support and issue handling scalable. - Track responsiveness and resolution so urgent issues do not remain open during an evaluation.

Requirements - Hands-on application security experience with tools or practices such as SAST, DAST, or software composition analysis. - Strong engineering skills, including the ability to read code in multiple languages, debug across systems, and deliver fixes independently. - Confidence communicating technical issues with both security leaders and senior engineers. - Organized, responsive follow-through on customer issues and commitments.

Nice to have - Experience as a practitioner on an enterprise security team. - Background in forward-deployed, sales, or solutions engineering for an application security product. - Familiarity with CI/CD pipelines, code-hosting integrations, and SOC 2 or ISO 27001 controls.

Benefits and work setup - Full-time role, remote globally. - Compensation of $125,000–$150,000 plus equity.