Customer Engineer

Role overview Serve as the first technical responder for every customer issue on an application security platform, owning proof-of-concept bugs end to end so core engineering can stay focused on long-running initiatives. The role blends forward-deployed engineering with deep technical support, sitting on every active POC call alongside account executives and founders to make sure no deal or renewal is ever blocked on a technical issue. Success is measured by fast customer response, a clean weekly queue, and zero critical issues lingering past 48 hours.

Responsibilities - Act as the first technical responder for every customer issue, debugging, reproducing, patching, and shipping fixes against real customer code. - Join every active POC call alongside the AE and a founder, then own the resulting technical actions through resolution. - Escalate deeper product issues to engineering while feeding customer feedback back into the roadmap. - Build the playbooks and tooling that let this function scale as the customer base grows. - Ensure no POC or renewal is ever blocked on an unresolved technical issue.

Requirements - Background in application security with hands-on experience around SAST, DAST, SCA, or similar code-scanning tools, whether building, deploying, or running them inside a security team. - Strong engineering skills, with the ability to read and reason about code in multiple languages, debug across stacks, and ship fixes without supervision. - Comfort being customer-facing and able to hold a technical conversation with both a CISO and a senior staff engineer on the same call. - Highly organized and responsive, with a track record of never letting things slip through the cracks.

Nice to have - Practitioner experience on an enterprise security team. - Background in forward-deployed, sales engineering, or solutions engineering at an application security vendor. - Familiarity with CI/CD pipelines, GitHub or GitLab integrations, and SOC 2 or ISO 27001 controls.

Benefits and work setup - Remote, full-time role with global coverage; compensation includes equity.