Remote job
Support Engineer
Job details
About this role
Role overview
A small, fast-moving team is hiring a Support Engineer to help users of their developer tools and cloud infrastructure platform. The role centers on resolving technical questions, troubleshooting platform issues, and keeping developers unblocked as they build and deploy. It's a hands-on position within a product-oriented, fast-paced environment where support work directly shapes the developer experience.
Responsibilities
- Respond to and resolve technical support requests from developers using the platform - Investigate and reproduce reported issues across the developer tooling and cloud infrastructure stack - Document workarounds, known limitations, and best practices for the internal team and user community - Partner with engineering to escalate bugs and surface recurring user feedback - Communicate clearly and empathetically with customers across support channels
Requirements
- Working knowledge of cloud infrastructure fundamentals such as compute, networking, and storage - Comfort with developer tools, command-line environments, and APIs - Strong written communication skills for explaining technical topics to varied audiences - Ability to triage and prioritize issues in a fast-moving environment - A genuine passion for helping developers succeed with their tooling
Nice to have
- Prior experience in a developer-facing support, solutions engineering, or similar role - Familiarity with deployment workflows, build systems, or infrastructure-as-code concepts