Senior Technical Account Manager, ANZ

Role overview

Help enterprise customers adopt and make effective operational use of a cloud security platform. As a senior technical account manager, you will combine strategic guidance with hands-on technical support from onboarding through ongoing operations, while connecting customer teams with internal product, engineering, sales, and support groups.

Responsibilities

- Advise customers on deployment and operational practices, including establishing an internal center of excellence where useful. - Act as the main technical contact for questions and escalations, coordinating with support, product, and other teams to drive resolution. - Build relationships with stakeholders from practitioners to executives and maintain a regular customer engagement cadence. - Develop success plans with customer teams, defining goals and key performance indicators, then guide progress toward them. - Measure and report customer outcomes internally and externally, including adoption and progress against agreed targets. - Represent customer needs across internal teams, share relevant product capabilities, and identify opportunities to extend adoption.

Requirements

- At least six years in a customer-facing technical role, such as technical account management, professional services, solutions engineering, technical support, or customer success engineering. - Bachelor’s degree in computer science, engineering, or a similar field, or equivalent practical experience. - Strong understanding of cloud services, architecture, and security practices; cloud provider certification is expected. - Experience with containers such as Docker and Kubernetes and their security considerations. - Ability to troubleshoot complex technical issues and coordinate them through resolution. - Strong communication and relationship-building skills, including with enterprise stakeholders at different levels.

Nice to have

Experience managing enterprise relationships, improving customer outcomes, and meeting performance targets.

Benefits and work setup

Applicants must already have legal authorization to work in the country where the role is based; visa sponsorship is not available.