Customer Support Specialist (Spanish Speaker - Nightime - 3 am shift)

Role overview A full-time, permanent customer support position based in São Paulo, Brazil, focused on assisting customers of a financial services platform during overnight hours. The role centers on Spanish-language customer interactions and is scheduled around a 3 am shift, supporting a Latin American customer support operation.

Responsibilities - Respond to customer inquiries in Spanish through the company's support channels during overnight hours. - Resolve account, transaction, or service-related questions within the financial services product area. - Document customer interactions and follow established escalation procedures when issues require additional expertise. - Contribute to the regional Latin America support team's service quality and response-time goals. - Maintain up-to-date knowledge of product features, policies, and compliance requirements.

Requirements - Fluency in Spanish, with the ability to communicate clearly in writing and verbally with customers. - Availability to work a fixed overnight shift that begins around 3 am, on a full-time basis. - Based in or able to work from São Paulo, Brazil, in a permanent employment arrangement. - Comfort working in a customer-facing financial services or regulated-industry environment. - Willingness to learn internal tools, ticketing systems, and product workflows.

Nice to have - Prior experience in customer support, contact center, or financial services roles. - Additional language skills relevant to the Latin American market. - Familiarity with digital banking, payments, or cross-border money movement concepts.

Benefits and work setup - Permanent, full-time position with a monthly salary range of 6,680 to 7,700 BRL. - On-site or hybrid work based in São Paulo, Brazil, within a dedicated customer support team.