Forward Deployed Engineer (Brazil)

Role overview Own the technical delivery of enterprise integrations, working directly with customers and engineering teams to connect their systems with AI-enabled communications workflows. The work spans APIs, databases, telephony and asynchronous processing, with a focus on reliable production deployments and turning recurring customer needs into reusable platform capabilities.

Responsibilities - Deliver integrations end to end across customer relationship management, applicant tracking, telephony and internal systems. - Design dependable data flows and handle authentication, rate limits, retries and other failure cases. - Investigate and resolve production issues involving APIs, webhooks and asynchronous workflows. - Improve deployment logging, monitoring and observability. - Turn unclear customer needs into technical designs, and convert repeated solutions into connectors or internal tools. - Share lessons from deployments with product and engineering teams to improve the platform.

Requirements - At least two years of software engineering, technical consulting or customer-facing engineering experience. - Strong backend fundamentals and experience with APIs and relational databases such as PostgreSQL. - Experience integrating third-party systems in production. - Understanding of distributed system practices such as idempotency, retries, asynchronous processing and error handling. - Ability to debug production systems under time pressure and explain technical trade-offs clearly. - Comfort taking ownership and working through ambiguous requirements.

Nice to have - Experience with telephony, event-driven systems or webhook architectures. - Exposure to AI workflows, automation or large language model integrations. - Experience working directly with enterprise customers.

Benefits and work setup Full-time, remote role based in Brazil, with working hours that overlap with US customers.