IT Support Specialist

Role overview

An IT Support Specialist role embedded in a Buenos Aires office, serving as the primary on-site technical presence for a hybrid workforce. The position blends help desk ticket work, AI-assisted troubleshooting, audiovisual setup, and hands-on office technology ownership, partnering closely with Workplace Experience.

Responsibilities

- Resolve employee tickets through the help desk using AI-powered tooling for triage, troubleshooting, and closure. - Document recurring issues and fixes to expand the internal knowledge base and improve tooling effectiveness. - Own audiovisual setup and operation for meetings, presentations, and larger office events. - Diagnose and resolve hardware and software issues across macOS devices, peripherals, and shared office technology. - Partner with the Workplace Experience team to order, provision, and deploy equipment and support office build-outs. - Provide local support for Argentina-based employees and back up onboarding cohorts during high-volume hiring periods. - Maintain hardware and software inventory and escalate complex issues to the right internal teams.

Requirements

- Two to four years of hands-on experience with help desk ticketing systems. - Comfort troubleshooting macOS environments, peripherals, and office technology. - Experience supporting audiovisual setups for meetings, presentations, and events. - Proficiency with new hire onboarding, including account setup, hardware provisioning, and day-one enablement. - Ability to perform physical in-office work such as setting up desks, provisioning equipment, and lifting up to 20 lbs. - Availability to work full-time from the Buenos Aires office, with occasional travel and the flexibility to support events outside standard hours.

Nice to have

- Curiosity about AI-powered support tools and a willingness to build fluency in emerging technologies.

Benefits and work setup

- Hybrid schedule of 1-3 days per week in the Buenos Aires office. - Permanent, full-time employee status. - Equity participation, comprehensive medical, dental, and vision coverage, and paid parental leave. - Flexible vacation, paid holidays, sabbatical program, and wellness resources including mental health support. - Retirement savings support and localized monthly stipends for work and wellness expenses.