AI/ML Engineering, Senior Manager

Role overview

Lead the development and production rollout of AI and machine learning capabilities for e-commerce and digital infrastructure products. The role combines technical direction, roadmap ownership, and people leadership, working across product, software engineering, payments, and data teams to connect AI initiatives to customer and business needs.

Responsibilities

- Direct the design, implementation, and deployment of scalable machine learning models and generative AI applications. - Set the roadmap for AI capabilities and align technical milestones with goals such as revenue growth, operational efficiency, and customer retention. - Partner with product, engineering, payments, and data teams to integrate AI into core offerings. - Mentor and develop engineering teams, promoting strong technical standards and continued learning. - Monitor deployed systems, improve model performance, and establish responsible AI practices. - Lead cross-functional projects from initial planning through delivery with distributed teams.

Requirements

- At least 8 years of software or engineering leadership experience, including management of AI/ML teams and delivery of enterprise-grade AI applications. - Deep knowledge of generative AI, machine learning architectures, and applications in e-commerce and payments. - Proficiency with modern AI/ML frameworks, cloud platforms such as AWS, GCP, or Azure, and large-scale data pipelines. - Experience leading distributed technical teams across the United States and Canada. - Bachelor’s or master’s degree in computer science, artificial intelligence, data science, or a related technical field.

Benefits and work setup

The source highlights work-life balance, learning and development programs, employee affinity groups, and a focus on inclusion and belonging. It also describes health coverage, a punctuality bonus, and a generous vacation policy.