Build & Release (CI/CD) Support Engineer

Role overview Provide developer-facing technical support for build, release, and continuous integration and delivery systems. You’ll investigate pipeline and software supply chain issues, help engineers restore progress, and improve the reliability and usability of release tooling. The work involves handling multiple support conversations and tickets while meeting response targets for systems used across a large engineering organization.

Responsibilities - Diagnose and resolve build, packaging, artifact management, container, and deployment pipeline problems. - Support developers through chat and ticket queues, keeping investigations clear and moving toward resolution. - Classify issues by type, severity, and recurring pattern; escalate complex cases with useful context. - Help improve the reliability and usability of build and release tools by documenting findings and reusable fixes. - Manage concurrent requests while meeting service response targets and maintaining customer satisfaction.

Requirements - Two to five years of experience in build or release engineering, DevOps, site reliability engineering, or software development. - Practical CI/CD experience and familiarity with software development life cycles. - Strong Linux or Unix command-line skills, Git, and scripting with Python or Bash. - Experience with build systems, containers, and artifact management. - Clear written and spoken communication and strong troubleshooting skills.

Nice to have Experience with monitoring and visualization tools or prior site reliability work. Familiarity with container orchestration is also useful.

Benefits and work setup Remote role for candidates in Canada, Brazil, Chile, Colombia, or Mexico, working 8 a.m.–5 p.m. Pacific time. The work is described as remote-first, with autonomy, ongoing learning, and exposure to complex developer platforms. Expect frequent context switching and support requests involving high-visibility systems.