Customer Education Trainer (Virtual, SaaS)

Role overview

Lead virtual customer education for a software platform, helping users build the knowledge and confidence to apply its tools effectively. The work combines live instruction with learning program design and improvement, requiring close coordination with product, customer success, support, and education colleagues. You’ll also help shape the team’s approach to scalable learning and mentor other facilitators.

Responsibilities

- Deliver virtual instructor-led courses, webinars, and other customer learning sessions. - Work with instructional designers and subject matter experts to develop and maintain curricula and enablement programs. - Turn complex software concepts into clear, practical instruction connected to customer needs and outcomes. - Propose new learning formats and resources in response to product changes, learner feedback, and customer needs. - Review participant feedback, learning results, and program metrics to improve the quality and effectiveness of training. - Coach facilitators, contribute to training standards, and coordinate learning initiatives across internal teams. - Assess learning technologies, including generative AI options, for their potential to improve reach and efficiency.

Requirements

- Six or more years in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role. - Experience facilitating engaging virtual instruction for professional audiences. - Understanding of enterprise software, SaaS, analytics, incentive compensation, or related technology. - Ability to explain technical topics in accessible, learner-focused terms. - Familiarity with virtual learning and learning management tools such as Zoom, Docebo, Zuddl, Kahoot, or similar platforms. - Knowledge of adult learning, instructional design, and effective facilitation practices. - Experience coordinating cross-functional work and influencing learning strategy without direct authority. - Strong presentation, communication, organization, and stakeholder management skills.

Benefits and work setup

Remote and hybrid options are available across most regions. Listed benefits include health, dental, and vision coverage; paid time off and public holidays; volunteer and learning days; retirement plans; and tuition support. The stated annual base salary range is CAD 80,000–105,000, with the final amount based on qualifications and market factors.