Staff Software Engineer, Growth (Self Serve)

Role overview

Lead technical direction for customer-facing growth experiences and shared product capabilities that help users evaluate a SaaS product, get started, reach value, and expand their use. This staff-level role combines hands-on engineering with cross-team leadership, shaping initiatives from problem definition through launch and adoption.

Responsibilities

- Build and evolve reliable customer journeys and reusable platform capabilities using TypeScript, React, and Node.js. - Use customer research and product analytics to identify friction in trials, onboarding, purchasing, and expansion, then prioritize improvements. - Set architecture and technical roadmaps for major initiatives, coordinating scope, sequencing, dependencies, and tradeoffs across teams. - Lead multi-quarter work through delivery and adoption; use measures such as conversion, activation, time to value, retention, and expansion to guide iteration. - Coach engineers by giving them meaningful ownership and helping them navigate technical decisions and collaboration. - Work with Product, Design, Customer Success, Sales, and engineering partners to connect customer needs with sound technical solutions.

Requirements

- Demonstrated staff-level leadership delivering adopted outcomes across multiple teams, including clear technical ownership and hands-on contribution. - Experience building customer-facing SaaS products, ideally involving growth, onboarding, activation, or self-service workflows. - Ability to use customer insight and quantitative data to assess results and make product decisions. - Experience developing other engineers through coaching, feedback, and delegated ownership. - Comfort navigating ambiguous problems, learning unfamiliar domains, and making progress independently. - Sound judgment balancing customer value, delivery speed, reliability, and long-term flexibility.

Nice to have

- Interest in learning about security and compliance.

Benefits and work setup

- Remote work is supported, with workspace, internet, and cellphone stipends; commuter benefits are available for some office locations. - Benefits include health coverage, paid parental leave, wellness and family planning support, retirement matching, flexible paid time off, sick time, and company holidays. - Offices are available in several international locations.