IT Operations Engineer

Role overview

Own day-to-day IT operations as an organization scales, building on an established foundation across employee support, devices, identity, and business software. As a key member of a small IT team, you will resolve issues directly while improving processes and automating recurring work in partnership with engineering, people operations, and other teams.

Responsibilities

- Triage and resolve employee IT requests, follow through to closure, and reduce repeat issues through process improvements or automation. - Manage employee and contractor onboarding and offboarding, including access changes tied to accurate HR data. - Oversee device procurement, enrollment, lifecycle logistics, and mobile device management for primarily Mac and some Windows endpoints. - Administer identity, collaboration, and SaaS systems, including single sign-on, provisioning, group rules, and workspace tools. - Create workflows that automate access requests and employee lifecycle tasks; maintain self-service documentation. - Support office networking and meeting-room technology, and contribute to access reviews and owned security and compliance controls.

Requirements

- Three to six years of IT operations or systems administration experience, ideally including work as an early IT hire in a growing organization. - Production experience administering Okta, including SSO, SCIM integrations, group rules, and HR-driven lifecycle processes. - Experience with at least one device management platform, such as Kandji, Jamf, or Intune. - Ability to manage a busy support queue while making lasting operational improvements. - Strong ownership and prioritization, from initial request through diagnosis, resolution, and follow-up. - Clear written communication and the ability to support technical and nontechnical colleagues remotely or in person.

Nice to have

- Experience with IT automation or AI-enabled help desk tools. - Endpoint security, office networking, or conference room AV experience. - Familiarity with healthcare or other regulated environments.

Benefits and work setup

The full-time role is open to candidates in New York City, San Francisco, or remotely. Occasional office work may be needed for people near either office.