Junior Technician

Role overview Provide front-line customer support and help with routine technical operations in a remote support team. You’ll troubleshoot common hosting, voice, and managed IT issues, escalating more complex incidents while building experience with systems work.

Responsibilities - Respond to support tickets and resolve common customer problems. - Monitor hosting, voice, and managed IT alerts with the team. - Record fixes and improve guidance for recurring issues. - Assist experienced technicians with provisioning, backups, and basic server tasks. - Escalate incidents with clear reproduction steps and impact notes.

Requirements - Interest in networking, Linux, hosting, or voice support. - Basic troubleshooting ability across DNS, email, accounts, and connectivity. - Clear written communication and a customer-friendly approach. - Willingness to learn new systems and follow operational checklists. - Based in Canada and able to overlap with Montréal business hours.

Benefits and work setup Full-time, remote work from within Canada. The role offers health benefits, a learning budget and conference support, and the opportunity to take ownership of shipped products.