Senior Service Delivery Manager

Role overview Lead complex service delivery projects from planning through completion, keeping work aligned with business goals, budgets, and client needs. The role combines project oversight, senior client relationship management, risk and change management, and coordination of internal teams and external providers.

Responsibilities - Plan and deliver complex projects, tracking progress against business objectives, timelines, costs, and profitability targets. - Serve as a trusted contact for major clients, clarify requirements, manage expectations, and keep senior stakeholders aligned. - Identify delivery risks and issues early, develop mitigations, and coordinate solutions across teams. - Assess project changes and manage their effects on scope, schedule, cost, and resources. - Oversee third-party providers and subcontractors to ensure they meet delivery commitments. - Identify opportunities to expand services and strengthen long-term client relationships.

Requirements - Bachelor’s degree or equivalent undergraduate qualification. - At least eight years of experience in service delivery management. - Working knowledge of ITIL practices. - Experience with enterprise infrastructure and database services. - Ability to manage complex projects, client relationships, budgets, risks, and cross-functional delivery.

Benefits and work setup The listing describes paid time off, a 401(k) plan, healthcare coverage, health savings account matching, and ongoing learning opportunities. It also notes that the role may involve access to export-controlled technology, which can require eligibility for government authorizations.