Salesforce Administrator

Role overview Administer and improve a Salesforce environment used by teams across the business. You’ll handle system requests, maintain data quality, support users, and develop the platform through a ticketed workflow, while sharing trends and knowledge gaps with management.

Responsibilities - Respond to employee questions and troubleshoot system issues, escalating unresolved matters when needed. - Maintain database quality through diagnostics, duplicate cleanup, and documentation of errors and field-history changes. - Complete Salesforce development and configuration tickets suited to your experience. - Train and support end users, provision access, and help manage roles and profiles. - Prepare reports for other teams and provide management with feedback on recurring trends or knowledge gaps. - Learn the structure of the Salesforce organization and the purpose of related business systems.

Requirements - Three to five years of business systems administration experience, including at least three years with Salesforce in an administrator or developer capacity. - Salesforce certification. - Ability to read and understand code or query languages such as Apex, Java, JavaScript, SQL, HTML, and CSS. - Strong organization, multitasking, attention to detail, and ability to spot patterns. - Capacity to work independently while coordinating with a team.

Nice to have - Familiarity with tools such as 360SMS, Cirrus Insight, FormAssembly, Gearset, Gong, Nintex, Outreach, Provar, Skuid, or Talkdesk. - Knowledge of real estate transactions or mortgage industry experience.

Benefits and work setup - May be performed remotely within the United States or in a hybrid arrangement requiring three full office days per week in Omaha or San Francisco. - The source lists paid medical and dental coverage, generous paid time off, and paid parental leave.