Senior Solutions Engineer

Role overview A remote-based pre-sales engineering role focused on the technical side of selling communications APIs and developer products to mid-market and digital customer segments. The position partners closely with account executives to drive technical discovery, design architectures, and deliver demonstrations that build customer confidence. It suits someone who enjoys translating complex platform capabilities into business outcomes for both technical and non-technical audiences.

Responsibilities - Partner with account executives on opportunity qualification, live product demonstrations, proof-of-concept builds, RFP responses, technical design docs, presentations, and enablement sessions. - Lead the technical portion of the sales cycle, recommending best-practice architectures and guiding customers on how to use the platform's APIs. - Run discovery to uncover customer pain points, then design and present solutions that address those challenges creatively. - Build and deliver highly interactive, scenario-driven product demos that showcase communications platform capabilities to mixed audiences. - Independently manage low to mid-complexity opportunities while contributing to broader team efficiency through process improvements and small-to-medium technical projects. - Contribute to the internal solutions engineering community by sharing knowledge, building reusable demo assets, and creating presentation materials.

Requirements - Five or more years of pre-sales experience selling complex technical products, or six or more years of professional experience supporting technical products with customer-facing delivery or consulting work. - Strong communicator and presenter who can hold the attention of an audience from engineers to mid-level managers. - Ability to develop a deep understanding of customer communications needs and translate them into concrete technical solutions. - Hands-on software development experience or working knowledge relevant to API-driven platforms. - Bachelor's or Master's degree in a technical discipline such as engineering, mathematics, or computer science, or equivalent practical experience.

Nice to have - Familiarity with major cloud platforms (AWS, GCP, Azure) and cloud application architecture. - Background in telecom, SIP, contact center, or security. - Experience applying formal sales methodologies.

Benefits and work setup Remote-first position with approximately 10 percent travel anticipated for in-person team gatherings, off-sites, or customer meetings. The role is not eligible to be hired from certain US states. Compensation includes base pay, an equity plan, a corporate bonus plan, and commission eligibility, alongside health care insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. Specific pay ranges vary by US geography.