Emerging Fraud Researcher

Role overview An emerging fraud research role focused on detecting novel fraud trends across voice, messaging, and email channels on a large-scale communications platform. The position combines independent AI-assisted research, large-scale data analysis, and cross-functional collaboration to protect customers and network integrity.

Responsibilities - Conduct independent research using AI tools to surface emerging fraud trends and behaviors. - Partner with data scientists to design and refine machine learning models that detect fraud at scale. - Continuously stress test the network for vulnerabilities and systemic abuse. - Analyze massive voice and messaging traffic streams to identify patterns including AIT and ATO fraud. - Develop and execute proactive mitigation strategies to safeguard customers and platform integrity. - Collaborate with data science and engineering teams to tune detection models and reduce false positives. - Lead in-depth investigations into high-impact fraud incidents, producing root cause analysis and recommendations. - Monitor industry developments in fraud and bot detection to maintain a strong defensive posture.

Requirements - 5+ years of experience in fraud investigations, trust and safety, or security analysis within a high-growth tech environment or large-scale distributed systems. - Advanced expertise in complex data analysis, SQL, and data visualization tools for querying large datasets. - Proven track record of designing and executing proactive fraud mitigation strategies. - Strong cross-functional incident response leadership with the ability to communicate complex risks clearly to technical and executive audiences.

Nice to have - Experience in CPaaS, telecommunications, or payments industries. - Familiarity with machine learning concepts applied to fraud detection. - Relevant certifications such as CFE (Certified Fraud Examiner) or CISSP.

Benefits and work setup - Remote-first role; not eligible to be hired in CA, CT, NJ, NY, PA, or WA. - Occasional travel for in-person team or customer meetings. - Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program; offerings vary by location. - Estimated pay ranges from approximately $171,120 to $251,600 depending on location and tier, with eligibility for the equity plan and corporate bonus plan, plus health insurance, 401(k), paid sick time, paid personal time off, and paid parental leave. - Applications accepted until October 14, 2026, subject to business needs.