Developer Success Engineer

Role overview Help developers understand and adopt authentication and identity tools by combining hands-on engineering with customer-facing technical support. You’ll guide implementation work, investigate integration issues, relay customer feedback to product teams, and contribute code and improvements as the platform evolves.

Responsibilities - Advise customers on product capabilities and help them plan and troubleshoot integrations. - Debug customer code, SDKs, and open-source libraries to identify root causes. - Build product features and fix bugs, including small, well-tested changes to existing codebases. - Bring customer feedback to product, design, and engineering teams, and help close the loop on issues. - Improve documentation and processes for both customers and internal teams.

Requirements - At least two years of hands-on programming experience building, debugging, or automating software in a support, solutions, or engineering role. - Ability to investigate difficult technical problems and identify root causes. - Experience debugging code written by others and delivering tested fixes. - Familiarity with modern web services and APIs. - Strong communication skills and a genuine interest in understanding customer needs.

Nice to have - Experience with SAML, OAuth, multi-factor authentication, or identity providers. - Background in customer-facing technical work such as support, solutions engineering, or field engineering. - Experience on a software development or product team.

Benefits and work setup Remote role for candidates in the U.S. East Coast time zone, with some state-based hiring restrictions. Occasional travel may be required for customer or team meetings. Benefits vary by location and may include health coverage, retirement savings, paid time off, parental leave, and wellness leave.