Remote job
Director, AI Innovation and Transformation (UK Remote)
Job details
About this role
Role overview Lead AI innovation and transformation across customer experience, shaping how AI can improve service delivery in an education-focused software environment. The role combines strategic direction with practical change leadership, guiding teams from identifying opportunities through adoption.
Responsibilities - Set a direction for AI-enabled transformation across customer experience. - Identify opportunities to improve customer-facing processes and services with AI. - Lead initiatives that turn AI opportunities into operational changes. - Coordinate stakeholders across customer experience and related teams. - Support adoption of new ways of working as AI capabilities are introduced.
Requirements - Experience leading transformation or innovation initiatives. - Ability to connect AI opportunities with customer experience goals. - Skills in coordinating cross-functional stakeholders and delivery. - Ability to guide teams through organizational change and adoption.
Benefits and work setup - Remote role based in the United Kingdom.