Microsoft Copilot Studio Subject Matter Expert (SME)

Role overview

Provide flexible technical expertise to design and deliver Copilot Studio agents and related Power Platform solutions for government-prioritized work. The role combines application development, configuration, troubleshooting, and stakeholder consultation with hands-on knowledge transfer to help the customer team build its own capability. Work is performed within approved environments and priorities set by the government team.

Responsibilities - Design, build, test, and deploy Copilot Studio agents for selected business processes. - Configure or improve Power Apps, including Canvas or Model-Driven Apps, as authorized needs arise. - Connect agents to approved data sources, Microsoft 365 services, APIs, connectors, and workflows. - Gather and refine requirements, advise stakeholders on solution options, and prioritize implementation tasks. - Troubleshoot solutions, assist with testing and deployment, and document technical work. - Provide targeted demonstrations, paired development, and virtual knowledge transfer; support created solutions as priorities and funded hours allow.

Requirements - At least 10 years of professional software development experience, including enterprise applications and business-process solutions. - At least 5 years of hands-on Power Platform development with Power Apps, Power Automate, Dataverse, and related Microsoft 365 services. - Demonstrated experience building, testing, and deploying Copilot Studio agents, including configuring topics, knowledge, actions, variables, authentication, and conversation flows. - Experience grounding agent responses in governed content, evaluating answer quality, and setting appropriate refusal or human-escalation behavior. - Experience with Dataverse and Canvas or Model-Driven Apps, plus troubleshooting through development, deployment, and production support. - Ability to translate business needs into designs, collaborate in iterative delivery, provide technical coaching, and meet security, privacy, accessibility, and data-handling requirements. - U.S. citizenship and ability to obtain and maintain a Public Trust clearance.

Nice to have Experience supporting federal or similarly governed organizations; building agents with other frameworks; integrating with SharePoint, Teams, Azure, SQL, or enterprise systems; applying Power Platform lifecycle and governance practices; coaching citizen developers; or holding relevant Microsoft certifications.