Salesforce Developer / Administrator – Audiobook Publisher

Role overview

A hands-on Salesforce Developer and Administrator role embedded in an agile technical team that supports a global digital audiobook publisher. The position balances day-to-day platform operations with strategic initiatives, including a major telephony migration and the expansion of Experience Cloud capabilities. The work calls for translating fast-moving business needs into well-architected solutions that weigh declarative configuration against custom code.

Responsibilities

- Design, configure, and maintain functionality across Sales Cloud, Service Cloud, and Experience Cloud - Collaborate with technical leadership to evaluate requirements and choose between configuration-only and custom development paths - Build, optimize, and troubleshoot automations, workflows, and custom capabilities, including Lightning Web Components and Apex code - Implement and support data integrations between Salesforce and external systems and APIs - Lead the technical execution of a telephony platform migration, rebuilding associated integrations and automations - Drive Experience Cloud initiatives, ongoing system enhancements, and ticket management in Jira while operating independently in a distributed team

Requirements

- Proven hands-on experience covering both Salesforce development and administration - Demonstrated expertise with Sales Cloud, Service Cloud, and Experience Cloud - Strong command of declarative tools and advanced configuration, paired with coding experience in Lightning Web Components and Apex - Track record integrating Salesforce with third-party platforms and external APIs - Comfort documenting technical decisions and managing workflows in Jira, with the ability to execute complex projects independently

Nice to have

- Experience with Genesys or comparable telephony integrations - Familiarity with Talkdesk or similar CTI platforms, especially migration work - Marketing Cloud exposure - Knowledge of Zapier, HiTouch, SMS, or live chat platform integrations - Prior work on a small team supporting multiple operational and customer-facing systems

Benefits and work setup

- Fully remote arrangement; only a laptop and reliable internet are required - Paid time off for rest and recharge - Compensation paid in USD, benchmarked against U.S. market rates - Autonomous culture that focuses on outcomes rather than hours worked