Customer Solutions Engineer

Role overview Own the technical relationship with US federal and national-security customers, guiding solutions from early discovery through integration and deployment. The work combines customer consulting, solution design, API integration, implementation support, and feedback to product and engineering teams.

Responsibilities - Elicit and document customer requirements, then design workflows and technical architectures to address them. - Demonstrate and configure the platform, integrate its APIs into customer workflows, and oversee testing and training. - Explain API and architecture choices, implementation plans, timelines, and potential challenges to customer stakeholders. - Create integration documentation, reference architectures, and implementation guides. - Support technical stakeholders through integration and troubleshoot issues, including urgent customer needs. - Share customer feedback with product and engineering teams and advocate for relevant improvements.

Requirements - Professional experience in a pre-sales or post-sales technical customer role, such as solutions engineering, architecture, sales engineering, or customer success engineering. - US citizenship; dual citizenship is not accepted for this position. - Strong communication skills with both technical and non-technical audiences, including the ability to connect complex solutions to customer goals. - Experience delivering API-based SaaS implementations in collaboration with engineering and product teams, including testing and launch. - Ability to script in at least one language to build proofs of concept or prototype APIs; examples include Python, JavaScript, and TypeScript. - Independent problem-solving, prioritization, attention to detail, and initiative across multiple complex tasks.

Nice to have - Experience developing AI solutions.

Benefits and work setup - Remote-first position for candidates based in the US, with typical team meeting overlap from 8 a.m. to 5 p.m. Eastern Time. - No formal on-call rotation or 24/7 pager duty; occasional availability outside normal hours may be needed during live mission operations. - The team works asynchronously and maintains regular customer and account-team syncs.