Managed IT Service Engineer

Role overview Keep business IT environments reliable, secure, and responsive by monitoring systems and resolving technical issues. The work spans user support, infrastructure operations, incident handling, and clear communication with both users and technical teams.

Responsibilities - Monitor endpoints, servers, networks, and cloud services; investigate alerts and emerging issues. - Diagnose and resolve hardware, software, connectivity, and access problems, escalating complex cases as needed. - Administer user accounts, permissions, devices, and routine system changes. - Support patching, backups, endpoint protection, and other operational security controls. - Document incidents, fixes, configuration changes, and handover information. - Coordinate with users and colleagues to keep service requests moving and communicate status.

Requirements - Practical experience supporting IT systems in a managed service or comparable operations environment. - Working knowledge of Windows environments, common business applications, networking, and cloud services. - Familiarity with ticketing, incident response, troubleshooting, and service-level expectations. - Understanding of security fundamentals, including access control, patching, and endpoint protection. - Clear written and verbal communication, sound prioritization, and careful documentation. - Ability to participate in on-call or out-of-hours support when required.

Nice to have - ITIL Foundation, an Azure administration certification, or equivalent training. - Exposure to security operations center workflows and security event escalation.