Senior Manager, Professional Services Engineering

Role overview Lead a distributed professional services engineering team that delivers automation solutions to enterprise customers. The role combines people leadership with service operations: coaching engineers, balancing changing project demand, and building forward-looking capacity plans in partnership with delivery and commercial teams.

Responsibilities - Manage, mentor, and support a team of 8–10 or more engineers across the United States and Ireland, including career planning and performance development. - Allocate engineers to engagements and adjust schedules as project priorities and timelines change. - Build rolling forecasts of capacity, utilization, skills, bench availability, and hiring needs at least six months ahead. - Coordinate delivery plans with project management and engagement leaders, and align capacity with sales and customer success teams. - Bring customer delivery feedback to product and engineering teams, including testing early features and sharing actionable input. - Identify delivery bottlenecks, process gaps, and tooling needs; develop and drive practical improvements. - Track service outcomes such as utilization, on-time completion, customer satisfaction, and expansion support.

Requirements - 10 or more years in a post-sales customer-facing role at a technology company. - At least 5 years of direct people leadership or practice leadership, with experience developing technical teams. - Experience managing professional services, solutions engineering, or technical delivery teams in a growing software environment. - Practical experience with resource planning and rolling capacity forecasts that anticipate demand and hiring needs. - Strong cross-functional relationship skills across delivery, sales, customer success, and product teams. - Technical fluency in workflow automation, APIs, integrations, and modern AI or language model applications. - Familiarity with service delivery measures, including utilization targets around 70%, project timeliness, and customer satisfaction.

Benefits and work setup - Remote role based in the Eastern Time zone, preferably near Boston; team members are distributed across the United States and Ireland. - Target annual compensation is $195,000–$210,000 on an 80/20 split. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.