Project Manager II

Role overview Lead complex customer onboarding and professional services projects, guiding enterprise customers from kickoff through delivery, acceptance testing, and closure. The work combines detailed project execution, technical coordination, customer success planning, and contributions to internal delivery practices.

Responsibilities - Manage professional services engagements against agreed statements of work, including schedules, communications, change management, and closure. - Coordinate enterprise onboarding with customer success and technical delivery partners, resolving blockers and keeping stakeholders aligned. - Support customer migrations and expansion as their platform use grows; collaborate on account health reviews and measurable success plans. - Prepare progress updates that surface delivery status, risks, and decisions for internal and customer audiences. - Contribute to improvements in team processes and metrics, and lead internal initiatives such as feature trials, data projects, and large migrations.

Requirements - At least five years of experience managing complex projects with multiple internal and external stakeholders. - Experience supporting technical implementations, software onboarding, or complex customer migrations. - Familiarity with user acceptance testing, change management, and project risk management. - Proficiency with a project management tool such as Smartsheet, Monday.com, or Asana; experience with Salesforce and reporting tools such as Looker or Omni. - Strong communication and stakeholder management skills, with the ability to connect technical detail to business priorities. - Ability to use AI tools to improve project setup, communications, and delivery workflows.

Nice to have - Project management certification such as PMP, CAPM, or CSM. - Background in cybersecurity, IT, or business operations.

Benefits and work setup - Remote role aligned with EMEA working hours.