Partner Engineer

Role overview Own the reliability and rollout of payroll and HRIS integrations for a healthcare benefits platform. You’ll work with customers, integration partners, and internal engineering teams to solve technical problems, validate connections, and help the service scale reliably.

Responsibilities - Monitor integration health and investigate connection failures. - Work with enterprise customers to test payroll integrations and identify launch risks. - Explain payroll configurations, integration capabilities, and API constraints to customers and internal teams. - Coordinate across customers, partners, and engineers to diagnose issues and drive them to resolution. - Create runbooks, monitoring practices, and workflows that prevent recurring problems. - Identify integration and process improvements that support a better customer experience and more efficient engineering work.

Requirements - At least five years in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role. - Practical understanding of APIs, including reading documentation and diagnosing failures. - Experience taking complex technical issues across systems and stakeholders through to resolution. - Ability to explain technical topics clearly to customers and prioritize work independently. - Experience creating documentation, repeatable workflows, or monitoring practices for operational reliability.

Nice to have - Experience with payroll, HRIS, or benefits platforms and enterprise configurations. - Familiarity with third-party integration APIs and partners. - Experience building scripts, internal tools, or automation to reduce manual integration work. - Background in forward-deployed engineering or technical solutions.