Associate, Technical Product Implementation Specialist

Role overview Lead technical implementations of patient-care devices, software, and integrated solutions in customer healthcare environments. From readiness planning through deployment and go-live, you will coordinate customer and internal teams, resolve complex technical issues, and help users adopt the deployed systems. The work combines project ownership, hands-on configuration, customer advising, and operational improvement.

Responsibilities - Lead several concurrent implementations, serving as a primary technical contact from planning through project closure. - Assess customer infrastructure and configure, deploy, optimize, and validate hardware and software against operational and clinical needs. - Work with customer IT teams on network, firewall, routing, wireless, VPN, and connectivity requirements; troubleshoot issues through resolution. - Coordinate with project managers, logistics, support, engineering, product, and customer stakeholders to keep deployment plans on track. - Communicate milestones, technical recommendations, risks, and mitigation plans; provide training and knowledge transfer to support adoption. - Improve implementation standards and playbooks, and share customer feedback and recurring issues with product, engineering, and operations teams.

Requirements - Technical experience spanning hardware, software, networking, and troubleshooting, with the judgment to resolve complex deployment problems. - Ability to independently manage implementation work, competing priorities, dependencies, and customer expectations. - Strong communication and relationship skills for working with technical teams, healthcare stakeholders, project managers, and customer leadership. - Ability to assess infrastructure readiness, conduct validation and acceptance activities, and recommend solutions aligned with customer requirements.

Nice to have Experience with telehealth, virtual care, medical devices, healthcare technology, hospitals, or multi-site enterprise deployments. Network or IT service certifications such as CCNA, CompTIA A+, Network+, or ITIL Foundation are also desirable.