Seasonal Customer Experience Associate

Role overview A seasonal customer experience role supporting shoppers through email, live chat, and phone during the busy holiday window for a Western-inspired apparel and footwear brand. Associates serve as the frontline voice of the brand, helping shape strategy while delivering high-touch service to new and existing customers.

Responsibilities - Respond to customer inquiries across email, live chat, and phone with speed and accuracy - Resolve questions about purchases, shipping, product fit, styling, and recommendations - Build deep product knowledge across the full line to support customers and future team members - Partner with leadership to develop and refine policies, procedures, and retention programs - Maintain daily performance metrics and customer satisfaction targets - Represent the brand's values in every interaction and contribute to a positive team culture

Requirements - Retail or other customer-facing job experience - Independent, results-driven work ethic - Calm, constructive approach to difficult customer situations - Comfort with ambiguity and a fast-paced startup-style environment - Strong character, honesty, and humility - Bachelor's degree a plus, ideally in Communications, Marketing, Business, or a related field

Benefits and work setup - Hourly compensation of $18/hour - Temporary remote role within the United States - Expected window of approximately October 12 through January 16 - Mandatory paid training sessions in mid-October, with extended hours around Thanksgiving, Christmas, and New Year's - Potential path to a permanent Customer Experience Associate role after the season based on performance and business needs