CRM Solutions Architect

Role overview A senior, client-facing role designing sophisticated CRM systems that serve as the operational backbone for client revenue organizations. You'll architect Salesforce and HubSpot solutions that go beyond configuration, weaving in AI-powered automation, custom development, and deep integrations. The position is remote within the US, full-time, with a published compensation range of $150,000 to $210,000.

Responsibilities - Lead discovery workshops with sales, marketing, and customer success teams to map processes, pain points, and growth objectives - Design comprehensive CRM solution architectures that meet current needs while leaving room for future scale - Guide implementation teams, make critical technical decisions, and uphold quality through code reviews and testing - Integrate LLM-powered features that automate data entry, generate personalized communications, and surface insights - Optimize CRM performance post-launch, train users, and identify opportunities for continuous improvement

Requirements - 7+ years of CRM or sales operations experience with substantial Salesforce and HubSpot expertise - Strong software engineering background, including custom application development on CRM platforms - Demonstrated success delivering complex enterprise CRM implementations from greenfield to post-launch - Excellent client advisory skills with the ability to translate between business and technical stakeholders

Benefits and work setup - Comprehensive health, dental, and vision insurance - 401(k) with company match and 12 weeks of paid parental leave - $1,000 home office setup stipend - Top-tier hardware: MacBook Pro, external display, and peripherals of your choice - All AI tools and subscriptions covered, including GPT-4, Claude, and GitHub Copilot - Quarterly team offsites in interesting locations - Work on diverse problems across multiple industries