Head of Customer Engineering

Role overview

Lead a customer engineering function responsible for engaging with customers from early discussions through deployment and production. This is a hands-on leadership role combining technical direction, people management, customer partnership, and delivery ownership to help ensure solutions meet or exceed customer expectations.

Responsibilities

- Manage and develop a customer engineering team supporting engagements across the customer lifecycle. - Guide the team through initial customer interactions, solution development, deployment, and production adoption. - Partner with the broader engineering organization to deliver reliable, high-quality customer solutions. - Establish strong customer relationships and ensure technical work remains aligned with customer expectations. - Drive projects from inception through completion while coordinating people, priorities, and delivery outcomes. - Contribute to the growth and effectiveness of the customer engineering function through strong managerial and technical leadership.

Requirements

- Proven technical leadership experience in customer-facing engineering or solution delivery. - Strong people-management skills, including the ability to lead, coach, and prioritize the work of an engineering team. - Customer-centric communication and judgment across complex technical engagements. - Experience guiding projects through deployment and production rather than stopping at early discovery or prototyping. - Ability to combine strategic leadership with practical involvement in building and delivering solutions.