Senior Business Systems Engineer – Product & Engineering Platforms

Role overview A senior individual contributor role owning and evolving the business systems that support product planning, engineering execution, and portfolio management at a digital identity company. The position serves as the technical owner of platforms like Jira and Aha!, partnering with Product, Engineering, TPM, Finance, and IT to turn business processes into reliable, well-integrated tooling.

Responsibilities - Own the configuration, administration, security, integrations, and lifecycle of Jira, Aha!, and adjacent product and engineering platforms. - Design and maintain scalable workflows, schemas, fields, templates, automations, dashboards, and reporting structures. - Translate product, engineering, and finance planning needs into practical system designs and configuration changes. - Build and maintain integrations between planning tools, source control, collaboration, HR, financial systems, and BI tools using APIs, webhooks, and automation. - Lead implementations, migrations, consolidations, and major upgrades with documented testing, validation, and rollback plans. - Establish platform standards, reduce customization sprawl, and document architecture, integrations, ownership, and support procedures.

Requirements - 7+ years in business systems engineering, enterprise applications, platform administration, or a closely related role. - Strong hands-on experience implementing and administering Jira and other Atlassian products. - Familiarity with product management, engineering delivery, portfolio management, or enterprise work-management platforms. - Experience configuring workflows, schemas, fields, permissions, automations, dashboards, and reporting at scale. - Solid understanding of product development and software delivery, including roadmaps, epics, sprints, releases, dependencies, and capacity planning. - Experience with APIs, webhooks, integrations, data migration, and enterprise application architecture, plus stakeholder coordination, change management, and bias toward standardization.

Nice to have - Hands-on experience with Aha! Roadmaps, Aha! Develop, or Aha! Ideas. - Background with adjacent tools such as Jira Align, Productboard, Planview, or similar portfolio platforms. - Atlassian or advanced Jira administration certifications. - Experience integrating Jira with GitHub, GitLab, Slack, Confluence, or BI and product management tools. - Background in SaaS, fintech, identity, risk, fraud, or similarly regulated environments. - Familiarity with Agile, Scrum, Kanban, scaled planning practices, software capitalization, or engineering capacity planning. - Scripting or automation experience with Python, JavaScript, Groovy, REST APIs, or low-code integration tools.