Remote job
Enterprise Apps Support Analyst
Job details
About this role
Role overview
Provide hands-on support for enterprise business applications, helping end users resolve issues, complete service requests, and use software effectively. The role combines incident management, application troubleshooting, testing, documentation, user enablement, and ongoing improvement of enterprise systems.
Responsibilities
- Receive, investigate, prioritize, and resolve incidents and problems reported by end users. - Fulfill requests related to enterprise applications and keep clear records of troubleshooting and resolution steps. - Communicate application issues, status updates, and potential impacts to relevant stakeholders. - Test fixes and newly delivered functionality to confirm that problems are resolved and applications operate as expected. - Monitor and improve the performance and usability of enterprise software. - Help identify departmental training needs and support the testing and adoption of new applications.
Requirements
- Bachelor’s degree in computer science or a related discipline. - At least five years of information technology experience. - Practical experience supporting enterprise resource planning systems, preferably Microsoft Dynamics 365. - Strong knowledge of enterprise applications and familiarity with major Microsoft Dynamics modules. - Ability to analyze problems, determine appropriate priorities, and manage competing tasks in high-pressure situations. - Clear written and verbal communication skills, with an effective, service-oriented approach to working with users and stakeholders.