Merchant Success Manager

Role overview Manage relationships with business customers, learning what success means to each one and helping them get value from the services they use. The work combines consultative account management, adoption support, risk monitoring, and coordination with internal teams, with outcomes measured through customer advocacy, retention, and growth.

Responsibilities - Learn each customer’s objectives and revisit their needs and success criteria over time. - Build action plans with clear commitments and recommendations to support customer growth. - Encourage adoption of relevant product features and services based on customer goals. - Monitor account health, identify risks, and act promptly to address issues. - Coordinate with customer support and other teams; share customer input to inform product and service improvements. - Contribute to customer satisfaction, retention, and expansion goals.

Requirements - At least three years of sales or merchant services experience in the technology industry. - Ability to sell against targets and identify solutions that fit customer needs. - Strong communication skills across written, spoken, and in-person settings. - Experience working across departments to deliver solutions. - Proficiency with PowerPoint and Excel.

Benefits and work setup - Remote work is available to candidates based in specified U.S. states. - Target base salary is $75,000–$85,000; the listed base range is $63,248–$105,413, with potential eligibility for a discretionary bonus. - Benefits include medical, dental, vision, and life insurance; parental leave; paid holidays, flexible time off and sick leave; quarterly wellness days; and a 401(k) match.