Product Manager

Role overview

Own customer and business problems for a digital experience platform serving organizations and technology buyers. The product manager guides work from discovery through delivery, adoption, measurement, and iteration, connecting customer needs with business priorities and technical realities. The role emphasizes frequent customer research, practical experimentation, clear product decisions, and using AI tools throughout product work.

Responsibilities

- Define customer problems, desired outcomes, success measures, and an outcome-based roadmap. - Use AI tools to support research, synthesis, ideation, analysis, prototyping, communication, and workflow improvements. - Interview and observe customers, test concepts and prototypes, and translate findings into product decisions. - Apply discovery methods such as journey mapping, hypothesis testing, and opportunity-solution mapping. - Create wireframes, mockups, or lightweight prototypes to test assumptions before committing to full development. - Work with engineering and design on requirements, acceptance criteria, scope, sequencing, and quality. - Measure customer behavior and business results, then use evidence to improve or adjust the product.

Requirements

- A bachelor’s degree or equivalent practical experience. - Roughly one to three or more years in product management, product development, digital experience, technology consulting, entrepreneurship, or comparable problem-solving work. - Ability to investigate ambiguous problems, gather evidence, make tradeoffs, and communicate a practical direction. - Experience or ability in customer research, product strategy, roadmapping, and writing clear requirements. - Ability to interpret qualitative and quantitative evidence and define useful success measures. - Strong collaboration and communication skills with technical and nontechnical stakeholders.

Nice to have

- Experience in digital commerce, customer portals, SaaS, B2B technology, IT services, subscriptions, marketplaces, or enterprise workflows. - Exposure to analytics, experimentation, generative AI, automation, APIs, or prototyping tools. - Familiarity with AI-assisted prototyping or basic web technologies such as HTML, CSS, or JavaScript.

Benefits and work setup

- Travel to customer, partner, or company events may be required, including internationally, up to 25%; flexible hours may occasionally support launches or distributed teams. - The listing gives an estimated annual pay range of $120,000–$200,000, including base salary and bonus. Benefits may include medical, dental, vision, retirement, and flexible spending plans.