Customer Success Engineer

Role overview A Customer Success Engineer bridges the gap between customers and the engineering team, helping users adopt a technical product effectively while gathering feedback to inform product improvements. The role combines hands-on technical problem-solving with proactive relationship management in a remote-first, engineering-driven organization.

Responsibilities - Serve as a trusted technical advisor for customers, guiding them through onboarding, integration, and ongoing usage - Diagnose, reproduce, and resolve technical issues, escalating to engineering when necessary - Translate customer needs and feedback into clear product insights and feature requests - Develop and maintain documentation, FAQs, and best-practice guides that reduce friction for users - Monitor account health and proactively engage customers to drive adoption and retention - Partner with sales and product teams to ensure a smooth customer lifecycle

Requirements - Solid software engineering background with experience debugging production systems - Strong written and verbal communication skills, comfortable explaining technical concepts to varied audiences - Demonstrated ability to manage multiple customer relationships in a fast-paced environment - Self-directed work style suited to a remote, high-trust team

Benefits and work setup - Remote-first environment with high autonomy and transparency - Engineering-driven culture built by and for engineers - Compensation positioned at the higher end of the market