Senior Technical Program Manager, Services Operations

Role overview

This role drives program execution across high-priority workstreams within a customer outcomes organization that spans customer experience, services, and detection engineering. The position owns operational rhythm for threat intelligence partnerships, AI model program management, and strategic projects, reporting to the Principal Technical Program Manager.

Responsibilities

- Manage a portfolio of threat intelligence partnerships, including paid data feeds and intelligence-sharing arrangements, coordinating internal programs across Information Security, Marketing, and product teams. - Drive partnership lifecycle management from evaluation and onboarding through governance, renewals, and performance tracking. - Coordinate AI model access arrangements, including vendor program management, usage tracking, and cross-functional alignment on model deployment and integration. - Lead high-visibility engagements such as industry evaluations, annual and quarterly threat reports, and special projects from scope through delivery. - Deliver transparent status updates to leadership and stakeholders, identify process gaps, and implement SOPs to improve outcomes.

Requirements

- Bachelor's degree or equivalent experience. - Proactive, accountable approach to problem-solving with the ability to create structure in ambiguous environments and drive execution without direct authority. - Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly desirable. - Experience with threat intelligence programs, MITRE ATT&CK framework, or threat reporting is a significant plus.

Nice to have

- Familiarity with AI model deployment coordination and cross-functional research workflows.

Benefits and work setup

- Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP). - Flexible time off, paid company holidays, paid sick time, gender-neutral parental leave, and grandparent leave. - Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; FSA options; voluntary benefits; EAP; pre-paid legal; pet insurance; fertility, adoption, and surrogacy support. - Home office allowance, mobile phone reimbursement, wellness coach, and gym reimbursement. - U.S. base pay range: $132,000–$182,000 USD, with location-based variation.