Customer Support Agent

Role overview A remote Customer Support Agent position is open for candidates permanently based in Argentina. The role owns the end-to-end support experience, combining hands-on ticket resolution with the judgment to spot patterns and feed insights back to product and engineering teams. Because the support function is still maturing, the person hired will help shape processes as much as they execute them.

Responsibilities - Resolve customer inquiries across multiple channels with speed, accuracy, and clear written communication - Build deep product knowledge so complex or technical questions can be answered independently - Escalate edge cases to the appropriate teams with enough context for fast action - Identify recurring customer issues and convert them into documentation updates, process fixes, or structured input for product teams - Improve internal knowledge resources so future answers become faster to deliver - Partner with Customer Success, Product, and Engineering to close the loop on customer-reported problems - Progressively take on more ambiguous or high-complexity cases as judgment develops

Requirements - Native-level English with strong written and verbal clarity - Two to three years of prior customer support experience handling real ticket volume and edge cases - Working familiarity with tools such as Zendesk, Notion, and Stripe, or a demonstrated ability to learn comparable platforms quickly - A self-directed research style: finding the answer rather than waiting to be handed one - Comfort operating in an environment where products or processes change frequently and are not always fully defined - Ability to translate technical or product concepts into plain language without sacrificing accuracy

Nice to have - Hands-on experience with AI tools such as Claude or Dust applied in a support or workflow context - Prior contribution to support documentation or knowledge bases rather than only consuming them - Background supporting a technical or fast-moving product

Benefits and work setup - Fully remote, with a requirement to be permanently based in Argentina - Flexible paid time off plus company holidays - Home office stipend - Monthly budgets available for co-working office space and team-building activities - Final compensation depends on experience and scope