Technical Account Manager

Role overview Support customer success and technical sales for a cloud-native platform by connecting customer goals to practical product value. The role works across the customer journey, partnering with sales on discovery and technical evaluations, building trusted relationships, and helping customers and partners understand and adopt the product.

Responsibilities - Learn customers’ objectives and explain how the platform can address their technical and business needs. - Partner with sales through discovery, planning, execution, and technical evaluation stages. - Build value-based relationships with stakeholders across customer organizations. - Demonstrate the product in sales conversations and at industry events, and advise sales teams on positioning. - Onboard and educate partners and support their involvement in sales cycles. - Continue developing product, technical, and sales knowledge through self-directed learning and professional development.

Requirements - At least three years of hands-on experience with cloud-native technologies, including containers and Kubernetes. - At least three years in a customer-facing role such as technical sales, sales engineering, or solutions engineering. - A record of success in technical presales, with experience selling and implementing technology in ways that build customer trust. - Ability to explain and sell the value of modern platforms, software, and technologies.