Sr. Manager, Agents

Role overview

Lead the teams building a customer-facing assistant and a platform for creating chat and voice agents that use operational data. As Senior Manager, you will guide roughly 10 machine learning, applied science, and full-stack engineers through two tech leads, balancing product growth with platform capabilities used by internal teams and customers. The focus is on making agent answers dependable, encouraging adoption, and turning initial trials into regular use.

Responsibilities

- Own the assistant, agent-building studio, and extensibility capabilities, setting priorities and direction for the teams. - Increase agent activation with features such as suggested questions, generated reports, and proactive agents. - Improve answer quality and repeat engagement so customers can rely on the assistant in daily work. - Set technical direction through design reviews and written proposals for the shared agent platform. - Help teams across product areas build and launch agents, and raise engineering practices for AI development, evaluation, and operations. - Hire, develop, and lead an inclusive, high-performing team; partner with product and engineering leaders across the organization.

Requirements

- 10+ years in software engineering, including at least 5 years managing engineering teams. - Experience leading engineering managers or tech leads and developing strong technical teams. - Background spanning machine learning and software engineering, including agentic systems and production software. - Track record of delivering production systems used at scale.

Benefits and work setup

This is a remote role open to candidates residing in the United States or Canada. The source describes flexible work options and professional development support, along with health and parental leave plans.