Sr. Manager, Agents

Role overview

Lead the engineering teams building an AI assistant and platform for creating chat and voice agents that work with operational data. The role combines product leadership with platform development: helping other teams launch agents while improving the shared frameworks behind them. The focus is on trustworthy answers, stronger customer activation and repeat use.

Responsibilities

- Lead roughly 10 machine learning, applied science and full-stack engineers through two technical leads. - Set direction for the assistant, agent creation tools and extensibility platform, balancing customer features with shared infrastructure. - Improve adoption and ongoing use through features such as recommended questions, generated reports and proactive agents. - Establish approaches to measure answer quality across customers, data types and agent templates. - Partner with product teams to help them build and launch agents on the platform. - Guide technical decisions through design reviews and written proposals, while developing an inclusive, effective team.

Requirements

- 10+ years of software engineering experience, including at least 5 years managing engineering teams. - Experience leading engineering managers or technical leads and developing strong teams. - Background spanning machine learning and software engineering, including agentic systems and production applications. - Track record of delivering production systems used at scale.

Benefits and work setup

Remote role open to candidates based in the United States or Canada. The source describes flexible work options, health and parental leave plans, and a professional development stipend.