Epic Application Analyst - Professional Billing

Role overview Configure, test, and support an electronic health record application used for professional billing workflows. The analyst works with healthcare and technology teams to understand how work gets done, translate workflow changes into system updates, and resolve application issues.

Responsibilities - Build, test, validate, and maintain assigned application functionality. - Learn the relevant operational workflows and software capabilities in depth. - Participate in future workflow design and configure the system to support agreed changes. - Investigate application issues, assess possible solutions, and recommend alternatives when system limitations arise. - Identify opportunities to improve functionality and coordinate enhancements with vendors, project teams, technical partners, and end users. - Provide tier-two incident support, maintain documentation, and implement changes through established procedures.

Requirements - High school diploma or GED; a bachelor’s degree is strongly preferred. - At least one year of related experience; hands-on experience operating the application is strongly preferred. - Ability to complete and maintain certification in the assigned application module. - Analytical skills to investigate business and technical problems, with sound independent judgment. - Ability to work independently and with multidisciplinary teams, manage deadlines, and communicate effectively. - Basic computer skills.

Benefits and work setup - Full-time, day-shift position with a virtual office arrangement. - Travel may be needed for application training and visits to remote work sites.