Forward Deployed Engineer

Role overview Own customer implementations of a cyber risk platform from initial onboarding through a working deployment that supports the customer’s business processes. The role combines technical implementation, customer guidance, and coordination with engineering teams to help customers achieve measurable value.

Responsibilities - Configure the platform, integrations, agents, scripts, and automations needed to bring customers live. - Educate and enable customers, applying platform knowledge and relevant industry practices to their goals. - Diagnose obstacles to customer success and present internal teams with clear, evidence-based problem statements and desired outcomes. - Translate between customer implementation teams and internal engineers, helping resolve questions and reach decisions quickly. - Use AI tools to improve customer engagement, work more independently, and accelerate deployments and value realization. - Identify opportunities to improve implementation processes and tooling.

Requirements - Strong understanding of the platform and relevant industry practices. - Ability to implement customer needs using existing product features and create customizations when needed. - Technical ability to configure platforms, integrations, agents, automations, and scripts. - Skill in diagnosing implementation challenges and communicating them clearly to internal teams. - Ability to guide customers and coordinate effectively with both customer and engineering teams.

Nice to have - Interest in cyber risk and the intersection of artificial intelligence and cybersecurity. - Comfort working in a fast-paced, high-intensity environment with direct feedback and end-to-end ownership.

Benefits and work setup - Medical insurance and wellness benefits, including coverage intended to support employees and their families. - Equity ownership and unlimited leave are described as available. - The role offers customer-facing implementation work and frequent collaboration with engineering teams.