Advisory Solutions Architect, MSP (New Product Intro)

Role overview Create repeatable managed service offerings that help service providers deliver data protection, recovery, and cyber resilience services. You’ll own service design from early concept through launch and adoption, while supporting strategic partner opportunities and connecting product roadmaps with partner needs. This is a partner-facing role with significant travel and a strong focus on building practical AI-enabled tools and materials for the team.

Responsibilities - Work with product teams to define managed backup, recovery, SaaS protection, and ransomware-readiness services, including architectures, service tiers, service levels, security, and compliance needs. - Run partner workshops from discovery and joint scoping through service launch; track adoption, partner feedback, and workshop-to-launch outcomes. - Create sizing guidance, configuration patterns, and business-case tools covering pricing, cost, and return on investment. - Support strategic presales through requirements discovery, solution design, demonstrations, and architecture workshops. - Produce partner enablement materials such as service descriptions, runbooks, onboarding guides, training, and webinars. - Build and maintain AI-assisted skills, prototypes, and automations for partner preparation, collateral, roadmap summaries, and service planning, using review controls and appropriate data handling.

Requirements - Ten or more years as a solutions architect, services architect, or senior consultant in data protection, storage, or cloud infrastructure. - Deep experience designing backup, recovery, and cyber resilience solutions, with virtualization and major cloud platform knowledge. - Proven ability to create standardized managed services and take at least one from design through launch and adoption. - Strong understanding of backup security and compliance, plus hands-on familiarity with infrastructure operations such as storage, networking, and identity. - Excellent facilitation, writing, whiteboarding, and communication skills for audiences from executives to technical teams. - Experience working with service providers or vendors serving them, and strong practical experience building with AI tools and turning solutions into reusable team assets.

Nice to have - Technical architecture experience within a service provider, including how services are defined, built, operated, and managed. - Familiarity with IT service management, security information and event management, security orchestration, and ransomware recovery. - Relevant platform certification, or ability to earn it within the first 90 days.

Benefits and work setup The source describes a founding role with autonomy to shape new service programs and materials. Significant travel is expected.