IDSP Program Operations Coordinator, Customer Solutions Engineering

Role overview

Keep a multi-year professional services program running accurately and on schedule through careful contract, resource, and utilization administration. This individual contributor role maintains program records, follows commercial documents from issuance to signature, and provides day-to-day coordination between internal teams and an external partner.

Responsibilities

- Maintain current knowledge of the program’s master agreement and amendments, and track each transaction order through review, signature, renewal, or expiration. - Keep a complete order log with status, effective dates, assigned resources, and upcoming milestones; follow up on missing signatures and approaching expirations. - Maintain accurate engagement, assignment, and hours data in a professional services automation system, reconciling active orders against recorded engagements. - Monitor resource utilization, prepare trend reports, and flag discrepancies or variances for follow-up. - Track compliance requirements for assigned resources, initiating checks for new assignments and renewals as requirements near expiration. - Route operational questions to the right owners, track them through resolution, and prepare current contract, utilization, and compliance information for program reviews.

Requirements

- Strong attention to detail, data accuracy, organization, and dependable follow-through across recurring tracking and reporting cycles. - Clear, professional written and verbal communication, including with external contacts. - Good judgment about when to resolve an issue directly and when to escalate it; comfort following established processes and seeking timely action from others. - Advanced Excel skills for creating and maintaining data trackers. - Experience in program coordination, project administration, staffing coordination, or business operations, ideally in professional services or technology.

Nice to have

- Experience with a professional services automation platform. - Familiarity with statements of work, amendments, purchase orders, or similar documents and signature workflows. - Understanding of resource utilization and billing across fixed-fee, named-resource, or time-and-materials work. - Experience supporting a client- or partner-facing program, account, or contract.

Benefits and work setup

- The listing describes the role as remote. - The role includes regular communication with program operations leadership and designated external contacts.