Customer Success Engineer (Contract)

Role overview A contract Customer Success Engineer role focused on helping enterprise customers deploy and scale AI voice agents in production. The position blends hands-on software engineering with customer success, sitting at the intersection of technical deployment and post-sales enablement. The work is remote, Mandarin and English bilingual, and partners closely with internal Product and Engineering teams.

Responsibilities - Lead technical onboarding and deployment for enterprise customers adopting AI voice agents. - Co-build AI voice agents with customers, including conversation flow design and rollout strategy. - Debug production issues across APIs, webhooks, SIP, telephony, authentication, integrations, and latency. - Work directly inside customer codebases when integration challenges require it. - Surface product gaps and translate customer feedback into actionable improvements for Product and Engineering. - Identify opportunities to expand adoption and support customers launching new AI use cases.

Requirements - Fluent in reading, writing, and speaking both Mandarin and English. - Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a closely related technical field. - 2 to 8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a comparable technical role. - Strong technical problem-solving skills with hands-on experience debugging APIs and other integrations. - Clear communication skills and comfort explaining complex technical concepts to customer stakeholders. - Availability for some overlap with Pacific Time business hours for team and customer coordination.

Nice to have - Experience with Python or TypeScript. - Familiarity with AI, large language models, or voice AI systems. - Background working at startups or with enterprise customers. - Willingness to travel occasionally for customer launches or on-site engagements.

Benefits and work setup - Full-time 1099 contract engagement. - Remote work arrangement. - Compensation of $6,000 to $7,500 USD per month, depending on experience. - Schedule requires some overlap with a Pacific Time team and customer base.